Energy Fuel UK privacy policy

At Energy Fuel UK, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your personal information.

Please read this policy carefully to understand how your information is handled when using our website and services.

Who We Are

Energy Fuel UK is a company incorporated in Northern Ireland (Registration Number: NI054922) with its registered office at:

West Whygate, Hexham, Northumberland, NE48 3ED

Our website, energyfuel.co.uk, including all products, services, and content available through it, is owned and operated by Energy Fuel UK.

We are the “data controller” responsible for your personal information and how it is processed.

We are committed to handling your personal data lawfully, fairly, and securely in accordance with the UK General Data Protection Regulation (UK GDPR) and applicable data protection laws. www.ico.org.uk. 

Your Consent

We only process your personal information where we have a lawful basis to do so, including where:

  • You have provided consent
  • It is necessary to fulfil an order or contract
  • We are legally required to process the data
  • We have a legitimate business interest

Where consent is required, it will always be:

  • Freely given
  • Specific
  • Informed
  • Unambiguous

You may withdraw your consent at any time by contacting us.

Information We Collect

We only collect information that is necessary to provide our products, services, and customer support.

Information You Provide to Us

We may collect information when you:

  • Place an order on our website
  • Contact us by phone, email, WhatsApp, or social media
  • Complete forms on our website
  • Subscribe to marketing updates
  • Register an account
  • Request quotations or support
  • Enter competitions or promotions

This information may include:

  • Name
  • Email address
  • Phone number
  • Billing and delivery address
  • Payment information
  • Order details
  • Account login information

Technical & Website Usage Information

When you use our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Website activity and interactions
  • Marketing email engagement data

This helps us improve website performance, security, and user experience.

Social Media Information

If you interact with us through social media platforms such as:

  • Facebook
  • Instagram
  • WhatsApp

we may collect publicly available information or messages you send to us directly.

Please note that social media platforms operate independently and have their own privacy policies.

How We Use Your Information

We use your information to:

  • Process and deliver orders
  • Provide customer support
  • Respond to enquiries
  • Send order updates and service notifications
  • Improve our website and services
  • Prevent fraud and enhance security
  • Comply with legal obligations
  • Send marketing communications where consent has been provided

We do not sell your personal data to third parties.

Who We Share Your Information With

We may share your information with trusted third parties where necessary to operate our business and provide services, including:

  • Delivery and logistics providers
  • Payment processors and banks
  • IT and website service providers
  • Marketing service providers
  • Professional advisers and insurers
  • Government authorities where legally required
  • Credit reference and fraud prevention agencies

All third parties are required to process your information securely and lawfully.

Payment Security

🔒 All transactions on Energy Fuel UK are secure and encrypted.

We use industry-standard security systems and follow Payment Card Industry and Bank Data Security Standards (PCI-DSS) to help protect payment information.

Our website also uses secure HTTPS encryption and other security technologies to safeguard your data.

International Data Transfers

Some of our suppliers and service providers may operate outside the UK or European Economic Area (EEA).

Where personal information is transferred internationally, we ensure appropriate safeguards are in place to protect your data in accordance with UK GDPR requirements.

How Long We Keep Your Information

We only retain your personal information for as long as necessary to:

  • Provide our services
  • Meet legal and accounting obligations
  • Resolve disputes
  • Enforce agreements

When information is no longer required, it is securely deleted or anonymised.

Your Rights

Under data protection laws, you have the right to:

Access Your Information

Request a copy of the personal information we hold about you.

Correct Your Information

Ask us to correct inaccurate or incomplete data.

Request Deletion

Request removal of your personal information where legally permitted.

Stop Marketing Communications

You can unsubscribe from marketing emails or SMS messages at any time using the unsubscribe link or by contacting us directly.

Restrict or Object to Processing

You may object to certain uses of your information.

Request Human Review

You may request human review of automated decisions where applicable.

To exercise your rights, please contact us using the details below.

Cookies & Website Tracking

Our website may use cookies and analytics technologies to:

  • Improve website functionality
  • Analyse website traffic
  • Personalise user experience
  • Support advertising and marketing activities

You can manage cookie preferences through your browser settings.

Social Media, Reviews & Public Content

Any comments, reviews, or social media posts you make about Energy Fuel UK may become publicly visible.

Please avoid posting confidential or sensitive personal information on public platforms.

We are not responsible for how third-party platforms use your information.

Security of Your Information

We take data security seriously and implement appropriate technical and organisational measures to protect your information, including:

  • Secure encrypted systems
  • Access controls
  • Firewalls and malware protection
  • Secure payment processing
  • Data anonymisation where appropriate

While we take reasonable steps to protect your information, no online transmission can be guaranteed 100% secure.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Legal requirements
  • Technology
  • Business operations
  • Services provided

Any updates will be published on this page.

Continued use of our website after updates means you accept the revised policy.

Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us:

📧 Email: info@energyfuel.co.uk
📱 WhatsApp/Text: +44 7529 726737

📍 Address:
West Whygate
Hexham
Northumberland
NE48 3ED

🌍 Website:
www.energyfuel.co.uk

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